{"id":6904,"date":"2022-05-23T07:23:32","date_gmt":"2022-05-23T06:23:32","guid":{"rendered":"https:\/\/coverbagcustom.com\/returns\/"},"modified":"2022-11-23T10:32:26","modified_gmt":"2022-11-23T09:32:26","slug":"returns","status":"publish","type":"page","link":"https:\/\/coverbagcustom.com\/en\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6904\" class=\"elementor elementor-6904 elementor-4938\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4672eabc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4672eabc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48cc1c60\" data-id=\"48cc1c60\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1918ca9c elementor-widget elementor-widget-heading\" data-id=\"1918ca9c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-383f61e elementor-widget elementor-widget-heading\" data-id=\"383f61e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return conditions for original and personalised gifts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-422e83d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"422e83d4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52d5cee0\" data-id=\"52d5cee0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59d1f71 elementor-widget elementor-widget-heading\" data-id=\"59d1f71\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Can I return a personalised product?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96c3832 elementor-widget elementor-widget-text-editor\" data-id=\"96c3832\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Personalised products cannot be returned or exchanged unless the product was damaged or defective upon receipt or is substantially different from what was ordered.<\/p>\n<p>In that case, you must notify <a href=\"mailto:custom@coverbagcustom.com\">custom@coverbagcustom.com<\/a> as soon as possible so that we can offer you the best solution.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60248ad elementor-widget elementor-widget-heading\" data-id=\"60248ad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Can I return or exchange a non-personalised product?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1778c55 elementor-widget elementor-widget-text-editor\" data-id=\"1778c55\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p> Yes, you must notify it by calling or writing to the email <a href=\"mailto:custom@coverbagcustom.com\">custom@coverbagcustom.com<\/a> so that we can send you the authorization. The return of the product will be at the buyer&#8217;s expense unless the product is defective upon receipt. Used products cannot be returned. You must return the product within a maximum period of 15 days from the authorization and it must be in perfect condition and with the original packaging.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9a7178 elementor-widget elementor-widget-heading\" data-id=\"e9a7178\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Who is responsible for the return costs?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c268f03 elementor-widget elementor-widget-text-editor\" data-id=\"c268f03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The product return costs are borne by the buyer, except in the case of errors by Coverbag Custom BCN or products that are defective.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae0e83d elementor-widget elementor-widget-heading\" data-id=\"ae0e83d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">When will I receive the refund?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a652cd1 elementor-widget elementor-widget-text-editor\" data-id=\"3a652cd1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The refund will be made using the same card used for payment, Paypal, or bank account, within a maximum period of fifteen (15) days from receipt by Coverbag Custom BCN of the returned product and its status is verified and it has not been used.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns Return conditions for original and personalised gifts Can I return a personalised product? Personalised products cannot be returned or exchanged unless the product was damaged or defective upon receipt or is substantially different from what was ordered. In that case, you must notify custom@coverbagcustom.com as soon as possible so that we can offer you [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":5427,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6904","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Returns &#187; Coverbag Custom<\/title>\n<meta name=\"description\" content=\"We accept returns within 15 days. The product must be in perfect condition. 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