Return conditions for original and personalised gifts

Can I return a personalised product?

Personalised products cannot be returned or exchanged unless the product was damaged or defective upon receipt or is substantially different from what was ordered.

In that case, you must notify as soon as possible so that we can offer you the best solution.

Can I return or exchange a non-personalised product?

Yes, you must notify it by calling or writing to the email so that we can send you the authorization. The return of the product will be at the buyer’s expense unless the product is defective upon receipt. Used products cannot be returned. You must return the product within a maximum period of 15 days from the authorization and it must be in perfect condition and with the original packaging.

Who is responsible for the return costs?

The product return costs are borne by the buyer, except in the case of errors by Coverbag Custom BCN or products that are defective.

When will I receive the refund?

The refund will be made using the same card used for payment, Paypal, or bank account, within a maximum period of fifteen (15) days from receipt by Coverbag Custom BCN of the returned product and its status is verified and it has not been used.